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Shazam Casino VIP Program: Five Levels and Player Rewards
The Shazam Casino VIP Program is called Secret Community, with five levels running from Spell Adept to Shazam Guildmaster. Each step adds its own bonuses, free chips, comp point rate and account support, so it pays to know what comes with your current level.
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Secret Community: how the five VIP levels are arranged
At Casino Shazam, the VIP setup is built around five named levels: Spell Adept, Potion Master, Shadow Hunter, Moon Summoner and Shazam Guildmaster. Your level determines the reward mix available to you, including the comp point conversion rate, fixed VIP bonuses and the value of your free chip.
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The programme is aimed at regular players, but you do not need to guess what each tier offers. The table below puts the main level rewards side by side. Wagering and cashout limits shown for the named bonuses apply to those bonuses, not to comp points.
- Spell Adept is the first level and includes a personal Account Manager.
- Potion Master adds the $300 Master Bonus and a stronger comp point rate.
- Shadow Hunter adds the $500 Shadow Bonus and 6% monthly cashback on Slots or Card Games.
- Moon Summoner includes the $750 Moon Bonus and increased bet limits through the Account Manager.
- Shazam Guildmaster is the fifth level, with a $1,000 Shazam Bonus and no bet limit.
What each VIP level gives you in bonuses and account access
| VIP level | Comp point rate | Match bonus | Named VIP bonus | Extra access |
|---|---|---|---|---|
| Spell Adept | 18:1 | 185% | $100 Spell Bonus; wagering x45; max cashout x6 | Birthday bonus; Personal Account Manager |
| Potion Master | 14:1 | 235% | $300 Master Bonus; wagering x45; max cashout x7 | Birthday bonus |
| Shadow Hunter | 12:1 | 265% | $500 Shadow Bonus; wagering x45; max cashout x8 | Birthday bonus |
| Moon Summoner | 11:1 | 285% | $750 Moon Bonus; wagering x45; max cashout x9 | Increased bet limits via Account Manager; Birthday bonus |
| Shazam Guildmaster | 10:1 | 300% | $1,000 Shazam Bonus; wagering x45; max cashout x10 | No bet limit; real money bonuses via Account Manager; Birthday Sabbath bonus |
There are also level-based daily, weekly and monthly Cashback rewards. Shadow Hunter receives 6% monthly cashback, Moon Summoner receives 8%, and Shazam Guildmaster receives 10%. The wagering requirement for these higher-level monthly rewards is x40, with no maximum cashout stated for those offers.
Your Account Manager starts at Spell Adept
A personal Account Manager is included from Level 1. At higher levels, the Account Manager can handle increased bet limits, real money bonuses and VIP withdrawal reviews.
Comp points: the VIP reward you can convert to cash
Comp points are one of the cleaner parts of the VIP setup. They can be converted to real money, carry zero playthrough requirements and have no maximum cashout. That means they are treated differently from the named VIP bonuses, which have their own wagering and cashout terms.
| Level | Rate |
|---|---|
| Spell Adept | 18:1 |
| Potion Master | 14:1 |
| Shadow Hunter | 12:1 |
| Moon Summoner | 11:1 |
| Shazam Guildmaster | 10:1 |
The rate improves as you move up the five levels, reaching 10:1 at Shazam Guildmaster. The programme does not attach a separate cashout cap or wagering condition to converted comp points.
Free chips: the amount available at every VIP level
Every Secret Community level includes a free chip, and no deposit is required to claim that chip. There is one important condition: the free chip is available to VIP players who have made at least one previous deposit.
| VIP level | Free chip | Wagering | Maximum cashout |
|---|---|---|---|
| Spell Adept | $100 | 45xB | 6xB |
| Potion Master | $300 | 45xB | 6xB |
| Shadow Hunter | $500 | 45xB | 6xB |
| Moon Summoner | $750 | 45xB | 6xB |
| Shazam Guildmaster | $1,000 | 45xB | 6xB |
For example, using the $100 Spell Adept chip as the bonus amount, the 6xB maximum cashout works out to $600. The same 45xB wagering and 6xB cashout formula applies to the chip at each level.
Check the chip terms before you play
The headline chip value is only one part of the offer. Keep the 45xB wagering rule and 6xB cashout cap in mind before choosing your stakes.
VIP wagering rules: bet limits and eligible game contribution
The named VIP bonuses carry 45x wagering. The one-time deposit bonus available at each VIP level has x35 wagering and no maximum cashout. During an active bonus, the general maximum bet is $10 per hand, spin or card.
Moon Summoner members can arrange increased bet limits through their Account Manager, while Shazam Guildmaster has no bet limit. If you are playing with a bonus balance, check which limit applies to that particular reward before increasing your stake.
| Game type | Contribution |
|---|---|
| Slots | 100% |
| Blackjack | 100% |
| Baccarat | 100% |
| Roulette | 100% |
| Table games | 20% |
| Video Poker and Poker | 20% |
| Jackpot games | 0% |
| Craps and dice | 0% |
A game contributing 20% will clear wagering more slowly than a game contributing 100%, while games with 0% contribution do not move the requirement forward. That distinction matters when you are working through a VIP bonus.
Choose your VIP reward with the terms in view
Compare the level, wagering multiple, cashout cap and game contribution before you activate a reward. It makes the offer easier to manage once play begins.
Account Managers and the VIP Withdrawal advantage
The personal Account Manager is available from Spell Adept, the first level. This gives you a direct point of contact for VIP-related matters, while Moon Summoner and Shazam Guildmaster receive additional betting support through that relationship.
Standard players have a weekly withdrawal limit of $2,000 or AUD 2,000. VIP members may withdraw larger amounts than that standard limit, with the amount reviewed by their Account Manager. This is an account-level VIP benefit rather than a guaranteed amount for every request.
- The minimum withdrawal is $100.
- The first withdrawal requires account verification.
- Withdrawal processing takes 2-7 business days depending on the method.
- Bitcoin withdrawals have a 24-hour cashout time.
- Bank transfer withdrawals take 5-7 business days.
- KYC verification takes 3-4 business days to process.
Identity documents are required when the first withdrawal is processed and may also be requested when deposits or withdrawals are processed. The casino may divide payments into multiple instalments, so keep that possibility in mind when planning a larger VIP Withdrawal.
How to make the most of your VIP benefits
Create one account using your legal name, mobile number, email address, username and password. Players must be at least 18 years old, and the account currency should be chosen carefully because it cannot normally be changed after registration.
Secret Community has five levels, from Spell Adept through to Shazam Guildmaster. Once you have access to an Account Manager, use that contact for questions about your level-specific rewards or limits.
Multiple bonuses cannot be claimed simultaneously. Read the wagering, maximum bet, cashout and game contribution terms for the reward you intend to use before activating it.
Comp points have zero playthrough requirements, but free chips and named VIP bonuses have wagering rules. Treat those balances differently when deciding how much to play and when to request a cashout.
Complete the account verification step before making your first withdrawal request. This can help you understand the KYC process before you are waiting for a payout.
The Welcome Bonus is separate from Secret Community rewards, so do not assume that a VIP term changes the conditions of another promotion. The same practical approach works for Cashback: check the specific reward attached to your level, then keep its wagering multiple and cashout rule in your notes.
Playing with a VIP account while keeping control
VIP status can add more rewards and account support, but it does not remove the real-money risk of casino play. Set a spending limit before you start, treat bonuses as extra conditions rather than guaranteed value, and avoid increasing stakes simply to reach a higher tier.
A sensible routine is simple: decide your budget, choose games that contribute at the rate you expect, and stop when that budget is used. Shazam Casino publishes a Responsible Gaming policy, and Live Magic Chat is available 24/7 in English if you need help with an account question.
VIP rewards still come with limits
A higher level can improve the reward terms, but wagering requirements, maximum cashouts, bet rules and verification still matter. Read those conditions before you play with any VIP balance.
Ready to compare the five levels?
Use the Secret Community table to match the level benefits with the rules that matter most to you, from comp points to free chips and withdrawal support.
VIP Program: your questions
What is the Shazam Casino VIP Program called?
It is called Secret Community. The five levels are Spell Adept, Potion Master, Shadow Hunter, Moon Summoner and Shazam Guildmaster.
Which VIP level includes a personal Account Manager?
Personal Account Managers are available from Level 1, Spell Adept. Higher levels can also use the Account Manager for features such as increased bet limits or VIP withdrawal reviews.
How do comp points work in Secret Community?
Comp points convert to real money with no wagering requirement and no maximum cashout. The conversion rates range from 18:1 for Spell Adept to 10:1 for Shazam Guildmaster.
Do VIP members receive a free chip?
Yes. The free chip ranges from $100 at Spell Adept to $1,000 at Shazam Guildmaster. It requires at least one previous deposit, carries 45xB wagering and has a 6xB maximum cashout.
Can VIP members withdraw more than $2,000 per week?
VIP members may withdraw more than the standard $2,000 or AUD 2,000 weekly limit. Larger amounts are reviewed with the Account Manager.
What is the maximum bet during an active bonus?
The general maximum bet is $10 per hand, spin or card during active bonus play. Moon Summoner members can arrange increased bet limits through their Account Manager, and Shazam Guildmaster has no bet limit.
What wagering requirement applies to the named VIP bonuses?
The Spell Bonus, Master Bonus, Shadow Bonus, Moon Bonus and Shazam Bonus each carry 45x wagering. Their maximum cashout limits range from 6x to 10x, depending on the VIP level.
How long can KYC verification take for a VIP withdrawal?
KYC verification takes 3-4 business days to process. The first withdrawal requires account verification before the payout can proceed.
