Privacy Policy

Shazam Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related gaming activities. It should be read together with any applicable website terms, account rules and responsible gambling information.

Personal information means information that identifies a player or could reasonably be connected with that player. The information handled will depend on how the website is used, which services are requested and what checks are required. Some information is provided directly by the player, while other information is collected automatically when the website or account is used.

By using the website, players acknowledge that their information may be handled for the purposes described in this policy. Where consent is requested, a player may choose whether to provide it. Some information is necessary to open and operate an account, meet verification requirements, process transactions or comply with legal and security obligations. If required information is not provided, some services or account functions may not be available.

Shazam Casino may use personal information to provide and administer casino services, manage player accounts, process payments, answer support enquiries and communicate important information about an account. It may also be used to maintain website functionality, improve services and understand general player preferences.

• To create, verify, maintain, restrict or close an account where appropriate.
• To confirm age, identity and account ownership and to carry out anti-fraud, security and risk checks.
• To process deposits, withdrawals and other account transactions through relevant payment arrangements.
• To monitor activity for suspicious, unauthorised or potentially harmful behaviour and to protect players, the website and service providers.
• To provide customer support, investigate complaints, resolve disputes and respond to requests.
• To send service messages, security notices and other communications needed to administer an account.
• To send marketing communications where permitted and where the player has provided consent or where another lawful basis applies.
• To meet legal, regulatory, taxation, auditing, reporting and record-keeping obligations that apply to gambling services.
• To enforce website terms, protect legal rights and respond to lawful requests or proceedings.

Personal information may be shared with carefully selected providers that help operate the website and its services. These providers may include payment processors, identity and age verification services, fraud prevention and security providers, technology and hosting providers, customer support tools, professional advisers and other operational partners. They are expected to handle information only for relevant services or lawful purposes.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or other unlawful activity, comply with a legal requirement, respond to a valid request from an authorised body, or protect the rights and security of the website and its users. Information is not shared more widely than reasonably necessary for the relevant purpose. Service providers may operate in different locations, so information may sometimes be handled outside Australia, subject to appropriate safeguards and applicable requirements.

Personal information is retained only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Depending on the circumstances and applicable requirements, players may ask to exercise privacy rights in relation to their personal information. These rights can include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise these rights, or to ask a privacy question, email support@shazam-casino.best. The request should include enough information to help identify the relevant account and clearly explain what is being requested. For security, additional information may be needed to verify the requester’s identity before a request is completed.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to promotional communications at any time. This does not affect the lawfulness of marketing sent before the withdrawal.
• Questions or concerns: ask how information has been collected, used, shared or protected.

A request may be refused or limited where this is allowed or required, including where providing information could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with an obligation to retain records. If information cannot be deleted because it must be retained, its use may be limited to the required purpose.