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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets or participate in games through Shazam Casino. They should be read together with any game-specific rules, the Terms and Conditions, Privacy Policy and responsible gambling information available on the website.
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1. General betting conditions
By opening an account, accessing the website or placing a bet, you agree to follow these Betting Rules and any other applicable terms displayed on the website. If a game or betting market has additional rules, those rules apply to the relevant activity and form part of your agreement with Shazam Casino.
Article contents
You are responsible for reading and understanding the rules before placing a bet. If you are unsure how a game works, how a market is settled or what a particular selection means, do not place the bet until you have obtained sufficient information. Rules may differ between casino games, sports or racing markets, live betting products, promotional activities and other services.
You must be legally permitted to use the service in the place where you are located. You must also meet any minimum age requirement and satisfy any identity, account or verification checks that apply. Shazam Casino may restrict access, suspend an account or refuse a transaction where required by law, regulation, security procedures or its internal policies.
- Only one personal account should be used unless Shazam Casino has expressly approved another arrangement.
- Account information must be accurate, current and complete. You must update information when it changes.
- You must keep your login details secure and must not allow another person to use your account.
- Bets must be placed using the available betting interface and accepted by the website before they are considered valid.
- You must not use the service for unlawful activity, fraudulent conduct, market manipulation or any activity that interferes with the operation of the website.
- You must comply with applicable Australian laws and any other laws that apply to you based on your location.
The website may be unavailable from time to time because of maintenance, technical issues, telecommunications problems or circumstances outside reasonable control. A displayed price, balance, result or bet status may be delayed or affected by a technical issue. You should check the final confirmation and your account history before assuming that a bet has been accepted.
2. Placing and accepting bets
Bet placement
A bet is normally submitted by selecting the relevant game, event, market, outcome or stake and confirming the instruction through the betting interface. A bet is not automatically accepted simply because you have selected an option or entered a stake. Acceptance occurs only when the bet has been recorded by the website and a confirmation or corresponding transaction appears in your account.
You should review all details carefully before confirmation, including the selected outcome, odds or price where shown, stake, bet type, number of selections and any applicable terms. Once accepted, a bet generally cannot be changed or withdrawn unless the applicable rules or Shazam Casino expressly allow it.
Prices, odds and limits
Prices and odds displayed on the website may change before a bet is accepted. Where the service displays an updated price or asks you to confirm a change, the bet will be processed only in accordance with the option you select. Any displayed price is subject to the relevant market rules and may be corrected if there has been an obvious error.
Minimum and maximum stakes, bet limits, market limits and account restrictions may apply. These may vary by game, market, payment method, account status, promotional offer or other operational consideration. A bet that exceeds an applicable limit may be rejected, reduced or otherwise handled under the relevant rules.
Errors and irregular activity
If a bet is accepted because of a clear technical, pricing, display or settlement error, Shazam Casino may correct or void the affected bet in accordance with the applicable terms and law. Where a correction is possible, the bet may be settled using the correct price or outcome. If a bet cannot be fairly corrected, it may be cancelled.
Shazam Casino may review transactions and betting patterns to protect players, maintain platform security, prevent fraud and identify prohibited or irregular activity. This may include delaying settlement, requesting information, limiting an account or referring a matter for further review where appropriate.
3. Game and market settlement
Casino games
Casino games are governed by their individual game rules, including the rules for available bets, game mechanics, winning combinations, random outcomes and any applicable bonus features. Before playing, you should review the information provided for the particular game. The result generated by the approved game system or recorded by the website is used to determine the outcome, subject to investigation of any verified technical fault.
A game round may be treated as completed when the relevant instructions have been processed and the result has been generated or recorded. If your connection is interrupted, do not assume that a round was cancelled. Check your account history or the game record where available. A disconnected session does not automatically invalidate a completed round.
Sports, racing and other markets
Sports, racing and other event-based bets are settled using the official result or source specified in the market rules. The relevant rules may explain how postponements, abandoned events, dead heats, non-runners, withdrawals, changes of venue, rule changes and other unusual circumstances are handled.
If no specific rule is shown, Shazam Casino may apply a reasonable settlement method consistent with the nature of the market, the information available from the relevant official source and applicable legal requirements. A result may be amended if the original result was later corrected by the relevant governing body or official source, where the applicable rules permit this.
Bet records and settlement
Your account history may show accepted bets, stakes, outcomes, returns, cancellations and adjustments. You should review these records regularly and raise any apparent error as soon as possible through the available support or complaints process. Records maintained by Shazam Casino are generally treated as the primary record of betting activity, subject to applicable rights and dispute procedures.
Returns are determined by the stake, accepted odds or game result and the applicable rules. A displayed potential return is not a guarantee until the bet has been accepted and settled. Any applicable taxes, fees, restrictions or payment conditions will be handled in accordance with the relevant terms and legal requirements.
4. Cancellations, disputes and responsible play
Cancellations and void bets
A bet may be cancelled or declared void where required by the specific market rules, because an event or game cannot be completed, because of a material technical error, because the bet was accepted in breach of a stated condition or for another valid reason set out in the applicable terms. The treatment of a cancelled or void bet may depend on whether other selections were included in the same bet.
A cancellation does not necessarily mean that every related transaction is cancelled. For example, separate bets, completed game rounds or unaffected selections may continue to be settled under their own rules. The relevant outcome and any adjustment should be shown in your account records where practicable.
Queries and disputes
If you believe a bet has been recorded or settled incorrectly, first review the game rules, market rules and transaction history. You may then use the available Shazam Casino support or complaints channel and provide the relevant account information, bet reference, date, game or market and a clear description of the issue. Do not send sensitive payment information unless it is specifically requested through a secure process.
Disputes are reviewed using the applicable rules, transaction records, game or market data and any other relevant information. Shazam Casino may request additional details to verify your identity or investigate the matter. Nothing in these Betting Rules removes any rights you may have under applicable Australian consumer protection or gambling laws.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not spend more than you can afford to lose. Keep track of the time and money you spend, take regular breaks and avoid gambling when you are distressed, tired, under the influence of alcohol or trying to solve financial problems.
- Do not chase losses or increase your stakes to try to recover money.
- Use available deposit, spending, time or account activity controls where offered.
- Consider taking a break or requesting account restrictions if gambling is no longer enjoyable or feels difficult to control.
- Do not gamble on behalf of another person or allow another person to use your account.
- Seek independent help if gambling is affecting your finances, relationships, work, study or wellbeing.
Shazam Casino may provide tools and information to support safer gambling. These tools are intended to assist with personal control and do not guarantee that gambling-related harm will be prevented. If you are concerned about your gambling, stop playing and use the responsible gambling information and support options available through the website or relevant Australian services.
These Betting Rules may be updated from time to time to reflect changes to the service, applicable law, game formats or operational requirements. The current version published on the website applies to future activity from the time it takes effect. You should check this page regularly and retain a copy of the rules that applied when you placed a bet.
