Responsible Gaming at Shazam Casino

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Shazam Casino supports responsible gaming and encourages every player to remain in control of their play, spending and personal decisions. Take time to understand the risks, use the available account tools and seek support if gambling stops feeling enjoyable or manageable.

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Our responsible gaming approach

Shazam Casino aims to provide a clear and responsible gaming environment for eligible players. Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other rules set out for the relevant product, so previous results do not predict future outcomes. A winning session does not mean that another win is due, and a losing session should not be followed by larger bets to try to recover money.

Article contents

Our responsible gaming approach Tools to help you stay in control Recognising when gambling may be causing harm Getting help and taking the next step

Before you play, decide how much time and money you can comfortably spend without affecting your everyday needs. Treat any amount used for gambling as entertainment spending. It should come only from money that is available after essential costs such as housing, food, bills, transport and other commitments have been considered. Never use borrowed money, credit intended for necessities or funds set aside for important expenses.

Responsible gambling also means making decisions when you are calm and able to think clearly. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems. Do not allow gambling to interfere with work, study, relationships, sleep or other activities that are important to your wellbeing.

Important principles to remember

Gambling is entertainment, not a source of income.
You should only gamble what you can afford to lose.
There is no strategy that guarantees a win.
Chasing losses can increase financial and emotional harm.
Taking regular breaks can help you keep track of your choices.
You can stop gambling at any time and ask for support.

Players in Australia should also follow the legal requirements that apply in their state or territory, including any minimum age requirements and restrictions on online gambling. Do not create or use an account if you are under the legal gambling age. An account must be used only by the person registered to it, and you should keep your login information private.

Tools to help you stay in control

Account controls can help you set boundaries before gambling begins. Depending on the services and features available to your account, you may be able to set spending, deposit, session or time limits, review your activity, take a break or request a period of self-exclusion. These tools are designed to support your decisions, but they work best when you choose limits honestly and keep them in place.

Set a personal budget

Choose a fixed amount for gambling over a period that suits your circumstances. Consider both the amount you might deposit and the amount you could lose. A budget should be separate from rent, mortgage payments, household bills, food, savings, debt repayments and other essential costs. Once your budget has been used, stop for the relevant period rather than adding more money.

Set time boundaries

Decide how long you will play before you start. Use a reminder or another practical prompt to help you finish on time. Online play can make it easy to lose track of the clock, particularly when games are available at any time. Taking a break, moving away from the screen and doing something unrelated to gambling can help you maintain perspective.

Consider a break or self-exclusion

If you feel that you need distance from gambling, consider taking a break or requesting self-exclusion. A break may be useful when you want to pause and review your habits. Self-exclusion is a stronger measure that prevents access for an agreed period or until a request is reviewed, subject to the applicable process and terms. If you request this measure, do not try to open another account or use another person’s account during the exclusion period.

Account controls may not remove every gambling risk. Keep your limits realistic, review your activity regularly and avoid changing a limit simply to continue playing. If a tool does not provide enough control, stop gambling and seek independent assistance rather than relying only on account settings.

Practical steps before and during play

Set a spending and time limit before starting.
Use only your own money and keep payment details secure.
Do not increase stakes to recover losses.
Take regular breaks and avoid playing when distracted.
Keep gambling separate from alcohol, drugs and emotional distress.
Stop when your limit is reached, whether you are winning or losing.

Recognising when gambling may be causing harm

Gambling harm can develop gradually, and people may not notice changes in their behaviour straight away. A concern does not need to be severe before you take action. If gambling is causing worry, conflict, financial pressure or loss of control, consider stopping and speaking with someone you trust or an independent support service.

Possible warning signs

Spending more time or money gambling than you planned.
Frequently thinking about gambling, wins, losses or the next opportunity to play.
Trying to win back money after a loss, often by increasing the amount wagered.
Hiding or minimising gambling activity from family, friends or other people.
Borrowing money, selling belongings or missing payments to fund gambling.
Feeling restless, irritable or anxious when trying to reduce or stop.
Neglecting work, study, health, relationships or everyday responsibilities.
Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
Returning to gambling soon after deciding to stop.
Feeling guilt, shame, hopelessness or distress because of gambling.

These signs do not mean that you have to deal with the situation alone. Acting early can make it easier to regain control. Talk openly with a trusted person, write down your gambling activity and consider using a break, limit or self-exclusion request. An independent counsellor or gambling support service can help you understand your options without judgement.

Protecting other people

Keep your account, passwords and payment methods secure. Do not share access with another person, and do not use another person’s account. Parents and carers should take reasonable steps to prevent children from accessing gambling websites or devices used for gambling. Use suitable device settings, keep passwords private and supervise access where appropriate. Gambling accounts and services are intended only for people who meet the applicable age and legal requirements.

Getting help and taking the next step

If gambling is affecting your finances, relationships, work, health or peace of mind, independent help is available in Australia. You can speak with a qualified counsellor, a financial counsellor, a health professional or a gambling support service. These services can help you prepare a plan, understand the impact of gambling and find practical ways to reduce or stop. Support is also available for family members and friends who are affected by another person’s gambling.

You do not need to wait until you have lost a particular amount or reached a crisis before asking for help. It can be useful to write down how often you gamble, how much money and time you spend, what situations trigger gambling and how you feel afterwards. This information can help you identify patterns and explain your concerns to a support professional.

If you want to stop or pause

Stop playing and do not make further deposits while deciding what to do.
Use the available account tools to set a limit, take a break or request self-exclusion.
Remove saved payment details and reduce easy access to gambling funds where possible.
Tell someone you trust so that you have practical and emotional support.
Contact an independent gambling support or financial counselling service in Australia.
Seek urgent assistance through local emergency services if you or someone else is in immediate danger.

If you contact Shazam Casino about responsible gaming, provide enough information for your request to be understood and follow any identity or account verification steps that may apply. We may need to apply account restrictions or review a request in line with the relevant process. Account measures cannot guarantee that all gambling-related harm will be prevented, so independent support remains important.

Responsible gaming is an ongoing personal choice. Review your habits regularly, keep gambling within limits you can afford and be willing to stop when it no longer feels safe or enjoyable. By setting boundaries early and seeking support promptly, you can take practical steps towards protecting your money, time, relationships and wellbeing.